The company’s combined offering includes 20 regional partners via 50 service depots, 60 mobile trucks and 100 expert technicians across North America.
Oliver Donnelly, TWS Director, commented: “The cornerstone of our international success is our strong customer relations and how we work directly with them to bring mutual success. Our new enhanced levels of sales and service and support will build upon momentum gained in recent years as we continue to focus on serving customers, with world-class washing equipment solutions that add commercial value to their operations. Our blend of global experience and local experts enables us to provide a level of aftersales support that is genuinely industry leading.”
Donnelly continued: “The support of our regional partners combined with TWS direct support and experience means we can offer our customers across North America end-to-end solutions, from initial enquiry through to support and service. We’re working with partners who have been in the industry for many years and have extensive experience and expertise in servicing mining and quarrying industries.”
Jarrod Rice, Sales Director USA, said: “Our regional partners throughout North America, coupled with TWS headquarters in Ireland will enable us to provide world-class technical expertise and aftersales support. We are dedicated to helping customers increase their productivity and boost their return on investment through our extensive range of cost-effective equipment that can be combined to create comprehensive solutions that can be tailored to their needs.”
Following one of the largest TWS installations in the US to include a full end-to-end washing and water management solution, a TWS customer in Connecticut, US, commented: “Knowing we had technical experts at the end of the phone and available to visit our site gave us reassurance from the initial inquiry right through to the final commissioning of the plant. The service and support has been second to none.”
Read the article online at: https://www.globalminingreview.com/handling-processing/31012019/terex-washing-systems-invests-in-north-america/