Brokk ‘Demonstration and Service Center’ increases aftermarket options
Published by John Williams,
Global Mining Review,
Brokk, a manufacturer of remote-controlled demolition machines, has added to its aftermarket service capabilities, including machine refurbishment and repair, with the addition of its new Demonstration and Service Center in St. Joseph, Missouri, USA.
The 10 000 ft2 centre reduces lead times on repair and refurbishment services, allowing the manufacturer to support customers’ existing product lines. Customers can repurpose older Brokk machines with overhaul options, increasing fleet value and maximising inventory flexibility with an ideal blend of Brokk equipment for their operation. A team of technicians with more than 60 years of combined experience offers expert service and increased convenience for Brokk customers across the US and Canada.
“How you support customers after a sale is what sets manufacturers apart,” said Lars Lindgren, president of Brokk Inc. “Whether it’s unexpected downtime or routine maintenance, we understand fast, convenient service options are vital to our customers’ success. To best support our customers, we’ve gathered the people and tools they need all in one centralised location.”
The St. Joseph facility includes a full-service shop with wash bay, workshop and welding station. A staff of four full-time technicians provides an array of service options from routine maintenance to repairs and refurbishments. The Demonstration and Service Center also houses an extensive inventory of the company’s machines, attachments and parts, as well as a number of hydrodemolition robots and products for sister company, Aquajet.
In addition to repair services, the Demolition and Service Center offers certified refurbishment for older Brokk and Aquajet models. The refurbishment process starts with a thorough inspection and analysis of all critical components including hoses, hammer seals, outrigger pads and arm bearings. From there, technicians and owners can walk through the various upgrades to match machine capabilities to operation needs.
As an added convenience, the company arranges transportation to and from the centre and, when necessary, provides replacement equipment from the company’s service fleet. The service team welcomes customer mechanics to accompany equipment and assist in repair or refurbishment, creating a valuable opportunity for customers to learn more about care and maintenance of their machines.
Read the article online at: https://www.globalminingreview.com/finance-business/01052020/brokk-demonstration-and-service-center-increases-aftermarket-options/
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